Returns & Exchanges
At Laline, we want you to be completely satisfied with your beauty experience. If for any reason you are not happy with your purchase, you may return or exchange unused items within 30 days of receipt.
Verify Eligibility
Ensure your products are in their original, unopened packaging and were purchased within the last 30 days to qualify for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our customer service team with your order number to obtain a Return Merchandise Authorization and a prepaid shipping label.
Pack and Ship
Securely pack the items in their original box, include the packing slip, and drop off the package at any authorized courier location using the provided label.
Receive Refund
Once our warehouse inspects and approves the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing